Billza Pay
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Account Management

Account Deletion Policy

Last updated: August 2026

1. Overview

Retailers, distributors, and API partners registered with Billza Pay ("Billza Pay") may request account closure and data deletion at any time, provided all outstanding ledger balances, pending disputes, and financial obligations have been fully settled.

2. Pre-requisites for Account Closure

  • Your wallet balance must be cleared or withdrawn to your registered bank account.
  • There must be no open dispute tickets or unresolved chargebacks associated with your account.
  • API partners must revoke active API tokens and terminate webhook endpoints.

3. How to Submit an Account Deletion Request

To request account deletion, follow these steps:

  1. Send an email from your registered email address to support@billzapay.in.
  2. Subject line must state: Account Deletion Request - [Your Partner/User ID].
  3. Provide your registered business name, registered mobile number, and reason for closure.

4. Data Retention Regulations

In compliance with financial auditing regulations and anti-money laundering (AML) laws in India, certain transaction records, GST ledger entries, and audit logs are retained in encrypted historical archives for the mandatory statutory period even after account deactivation.