Refund & Cancellation Policy

1. Automated Transaction Reconciliation

Billza Pay ("Billza Pay") operates an automated transaction state machine. When a mobile recharge, DTH top-up, FASTag payment, or utility bill request is submitted, our system monitors operator response codes in real time.

2. Failed Transactions & Auto-Refunds

If a transaction returns a definitive FAILED status from the underlying operator or utility board, the debited amount is automatically refunded to your operating wallet within seconds. No manual intervention is required for confirmed failed status.

3. Pending & Delayed Operator Orders

In rare instances where a telecom operator or biller responds with a PENDING or PROCESSING status:

• Our system automatically executes status checks at regular intervals.
• If the operator updates the status to SUCCESS, the order completes normally.
• If the operator updates the status to FAILED or times out beyond the reconciliation window, the wallet is automatically credited.

4. User Inputs & Non-Refundable Scenarios

Please verify account details prior to submission. Refunds cannot be processed for transactions successfully executed to an incorrect mobile number, consumer ID, or vehicle number provided by the user if the operator confirms successful delivery.

5. Raising a Transaction Dispute

If you observe a discrepancy regarding an order, you can raise a ticket via our support portal or email us at support@billzapay.in with your transaction reference ID. Dispute tickets are audited within 24 business hours.